Four steps

How to schedule a ride

  1. Set your pickup location and destination

    Enter your pickup location and destination in the rider app.

  2. Choose a date and time

    If the scheduling option appears, select the date and time that work for you.

  3. Review your request

    Check the time, ride category, and fare shown, then confirm your request.

  4. Get a reminder

    The app alerts you before the trip, and a Hero is assigned ahead of time.

Plan ahead

When to schedule a ride

flight_takeoff

Early morning rides

If scheduling is available, choose your pickup time the day before your early morning ride.

repeat

Your daily commute

Set a trip to repeat for work or university.

schedule

Appointments and events

Choose a pickup time that works for your appointment or event.

edit_calendar

Plans change

Change or cancel a scheduled booking from the app before it starts.

Get the app

Check if you can schedule your ride

Open the app and enter your pickup location and destination to see the available options.

  • check_circle One-time or repeating trips
  • check_circle A reminder before you go
  • check_circle Upfront fares