Help center
Rider support
Find answers to common questions about requesting rides, choosing a ride option, and paying for your trip.
Need help?
Visit the Help Center to find the right way to contact us.
Rides are available in Riyadh. Enter your pickup location and destination in the app to check availability.
Choose from the payment methods shown in the app when you request a ride.
Check your ride details in the app for cancellation options and terms.
If the app shows a scheduling option when you request a ride, choose a time and review the details before confirming.
All Heroes are background-checked and vehicle-verified. Live tracking, an emergency button, and trip sharing keep you safe.
drovox offers Core, Max, Luxury, and Women in Riyadh. Enter your pickup location and destination to see the options available in the app.
Invite relatives to your family account and pay for their rides from a shared family balance. They accept the invitation in the app and every trip appears in your history.
Share your needs on the Mobility Solutions for Organizations page so we can discuss options in Riyadh.
Review the offer terms and enter the code in the promo code field before confirming your ride request.
Yes. Every completed trip has a detailed invoice in your trip history inside the app.
Use the in-app chat from the trip screen, or call 920031761. Support is available around the clock in Arabic and English.
After every trip you rate your Hero and the vehicle. Heroes rate passengers too, which keeps quality high on both sides.
Choose another option shown in the app or try again in a few minutes.
Check the ride details in the app. If you still have a question about the fare, visit the Help Center.
Check the expiration date, eligibility requirements, and usage limits. If the issue continues, contact us through the Help Center.
A fee may apply under the cancellation terms. Check the details shown in the app for your ride request.
Yes. You can pay with mada, Visa or Mastercard, Apple Pay, your drovox wallet, or cash.
Select Women when it appears in the app to request a ride with a woman driver, subject to availability.
No. drovox is for everyone. Women passengers can ask for a female Hero where available.
Contact support in the app, or email info@drovox.com, and ask us to delete your account. We delete your data except what the law requires us to keep, or while a balance or dispute is still open.